At Heritage Hues, each product is crafted with care and attention to detail. We take pride in ensuring your shopping experience is smooth and fulfilling. However, we understand that sometimes cancellations or refunds may be necessary.
Order Cancellation
- Orders can be cancelled within 24 hours of purchase by writing to us at support@heritagehues.com.
- Once the order has been processed or shipped, it cannot be cancelled.
Refund Policy
- We currently do not offer cash refunds. Refunds are provided only in the form of store credit, which can be used for future purchases.
- Store credits will be issued once the returned item has been received, inspected, and approved by our team.
- If the product is unavailable due to unforeseen reasons, we will notify you and issue a refund/store credit as applicable.
Damaged or Incorrect Products
- If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photographs of the product and packaging.
- Once approved, we will provide a replacement or store credit at no additional cost.
Non-Refundable/Non-Cancellable Items
- Customized or made-to-order products
- Sale/discounted items
- Accessories (if applicable)
Delayed Deliveries
While we strive to deliver orders within the committed timelines, Heritage Hues will not be held responsible for delays caused by courier companies, unforeseen events, or customer unavailability.
